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المكتبة العامة كتب ومراجع وبحوث ود اسات في مختلف العلوم والمعارف |
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?What is Six Sigma
مشاركة رقم 1
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Better Project Management Performance with Six Sigma Every organization faces the daunting task of executing projects that meet or exceed the expectations of its customers. That makes project management a key component of most enterprises, regardless of the business sector. Yet project management is not always met with organization-wide satisfaction. One major reason is that many project management offices (PMOs) are replicated and not designed. Inevitably many PMO processes are little more than copies of what other companies have implemented. They lack a root-level connection to the company they support. PMO Designed to Meet Customer Needs When a project is not properly planned, the PMO may be forced to improve systems never designed to meet the customer's needs, and subsequently appear to fail to meet those needs. The root cause of this failure arises from the disconnection between process performance metrics and customer needs. When this is the case, the PMO is forced to find ways to repair a problem that never had to exist. The key to consistently maximizing project performance metrics is rooted in the proper development of the PMO metrics. To maximize a project's performance, management needs to build a better project management process dedicated to meeting the customer's most important needs. By applying Lean Six Sigma in a multi-generational model, a strong project management process can be developed. A successful metrics model can be developed using the Design for Six Sigma's DMEDI (Define, Measure, Explore, Develop, Implement) roadmap. The application of successive quality function deployment (QFD) iterations will be a core step in this process. Subsequent generations of PMO improvements should utilize the DMAIC (Define, Measure, Analyze, Improve, Control) roadmap. DMEDI Step 0: PMO Charter No project should ever be launched without a well-defined charter. Regardless of the project leader's skills, if the expectations of the PMO are not well-conceived, the cycle time, goal attainment and acceptance will be limited. The PMO charter should answer all of the following key questions:
DMEDI Step 1: Define In order to maximize individual project performance, the company's senior leadership must first establish and agree upon what the overall objective is for the PMO. This objective must fall in line with the overall company's and customer's objectives. Without a corporate standard and objective for the PMO that is globally accepted, individual projects have little chance of being viewed in their proper light. This task is significant and many organizations still struggle with it. Operational definitions must be clearly defined and reinforced by C-level management. Without their support, the implementation and adherence to these operational definitions will cause project performance to be seen as lacking. Operational definitions which need clear definition include:
Finally, the chief financial officer (CFO) or chief operating officer (COO) must regularly assess PMO performance. This timetable and scope must be defined early on. The CFO/COO should monitor how the quality of execution has met the strategic vision and overall business needs. Without this high-level oversight, the PMO may come to serve an internal department as opposed to the overall business. DMEDI Step 2: Measure This step focuses on capturing and understanding the voice of the customer (VOC). The VOC must be used to appropriately design a PMO to deliver maximum project performance. Capturing the VOC is no small task. To accomplish this effectively, the appropriate customer segment must be identified. In theory, any internal department, external customer, potential customer or vendor may benefit from the services from the PMO. But specific organizations will receive greater benefit of the PMO based on the definitions established in the previous phase. To truly maximize project performance, the needs expressed by organizations with the greatest overall benefit must weigh more heavily. The secret in the definition of metrics is that customers value services differently. This is where the QFD tool pays off. This tool quantifiably identifies the priorities of the customer's needs. The QFD tool helps develop the services a PMO will need to satisfy the customer's needs. Once the services are identified, metrics can be developed to measure them. Properly developed metrics will be closely tied to PMO services that are:
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الموضوع | كاتب الموضوع | المنتدى | مشاركات | آخر مشاركة |
تأثير إستخدام أسلوب Six Sigma على تحسين أداء الخدمات | نور الإسلام | المكتبة العامة | 0 | 14-01-2012 08:59 PM |